Delivery Times

We aim to deliver all orders within ten working days, most orders are shipped within this time period but on occasion your order may take up to 28 days and longer. If your item is going to take longer than 10 days our customer services will contact you by email.

We want you to receive your order as fast as we can get it to you and on most occasions this is a couple of days.

We use several different carriers for UK and worldwide orders. The size and/or weight of your package will define which carrier we use as detailed below:

1st Class Royal Mail :

1st class postage with NO signature required on delivery. Used for smaller packages that can usually fit through your letterbox. Orders usually arrive next working day, although occasionally delays can occur. No tracking information available.

Parcel Force, City Link, DHL :

Up to 48 hour delivery services to anywhere in the UK. Used for all orders consisting of large or bulky packages. Signature required on delivery. Detailed online tracking information is available.

Delayed Orders

On the rare occasion that an item(s) is discontinued or unavailable from our suppliers within eight weeks we will email to inform you that we will regrettably have to cancel this item from your order. We will always endeavour to offer you an alternative unless you instruct us otherwise or inform us that you are happy to wait until the item(s) are available.

Shipping costs - UK and ROW

All UK mainland orders are subject to a postage and packing charge at a flat rate of £2.99. Non-UK orders are subject to a higher delivery charge, should you wish to place an order from outside the UK please email us at enquiries@rutlandcycling.co.uk with the details of your order and we can advise on the delivery charge.

For all UK orders the final postage charge will show on your order when you reach the checkout screen.
For all non-UK mainland orders we reserve the right to change the postage charge. If your address for delivery is located in the Scottish Highlands & Islands, Isle of Man or Northern Ireland delivery times may be extended, and there may be an extra surcharge for delivery to these areas. If the postal charge does change we will contact you via email before charging you for your order. We will always give you the option of cancelling the order if you do not wish to pay the higher postal charge.

Part Orders

For orders consisting of multiple items we will post out part of your order if we don't have all of the items requested. This will not affect your postage charge. We will only charge for the items posted and the postage charge will be included with the first item.

My item has not arrived

If your item(s) does not arrive in the time span suggested via Royal Mail/Parcel Force or our Couriers then we will be able to investigate the problem for you. The first step is for you to give us a call on 01572 737 626 and we will start the ball rolling.

Royal Mail's procedure for lost items and incorrect deliveries are that we must wait 2 weeks before registering an item as lost. In the event of an item going missing and you wish to have a replacement sent out within the 2 week time period you will be obliged to pay for the item again, once the item has been officially declared as lost via Royal Mail we will refund you for the lost item. If Royal Mail have a signature for an item and you have not received it then the same rules will apply while Royal Mail carry out a full investigation.

Parcel Force's procedure for lost items and incorrect deliveries are that we must wait 24 hours before registering an item as lost. In the event of an item going missing and you wish to have a replacement sent out within the 24 hour time period you will be obliged to pay for the item again, once the item has been officially declared as lost via Parcel Force we will refund you for the lost item. If Parcel Force have a signature for an item and you have not received it then the same rules will apply while Parcel Force carry out a full investigation.

City Link's procedure for lost items and incorrect deliveries are that we must wait 24 hours before registering an item as lost. In the event of an item going missing and you wish to have a replacement sent out within the 24 hour time period you will be obliged to pay for the item again, once the item has been officially declared as lost via City Link we will refund you for the lost item. If City Link have a signature for an item and you have not received it then the same rules will apply while City Link carry out a full investigation.

Full Terms and Conditions.